Terrible service! No feedback! Impossible to cancel!

This is the worst experience I've ever had! I would have given them 0 stars if I could. I've now been trying to cancel my mother's membership for TWO YEARS!

She had a large account for many years and paid her annual fees diligently but when it becomes time to cancel her membership it is an ABSOLUTE NIGHTMARE.

- I have an e-mail trail two pages long of all my e-mails - called the contact center multiple times - spoken to and e-mailed a consultant - completed forms on their website and after all of that, my mom received a new statement with her outstanding balance last week.

When sending them e-mails, all you get are "out-of-office" replies or automated e-mails. The one person that I did have correspondence with stopped responding to me and you get directed to another e-mail account.

I've e-mailed their Queries department, Reservations department and Accounts department and no one ever answers your e-mails. I have e-mails where I follow up on the non-response to my previous e-mails, without receiving any feedback on those either.

At one stage they suggested that we must try and sell our points at Cape Escape. We paid the R399 and never heard one word from them. Strange that not one single person was ever interested in buying my mom's large portfolio?

I will now be forced to take legal action to resolve this since any correspondence that they send to my mom upsets her tremendously.

She and I regret ever becoming a member of this club, one of the worst decisions we ever made…