TB
Thokozane B

1 reviews | Active since May 2020

15 May 2023, 15:07

Private Premier is a ****

****!! ****!! This company is a **** and I regret the day I signed up for this horrible service. They are never available on their call center, when you are lucky enough to get through you never get the help, they promise to call back with feedback and that doesn't happen. Terrible experience with this company, if there was an option of zero I would give. This company will lure you with these discounts prior to you signing up. We signed up 2021 and we have been actively paying towards our contract. Challenge is when they see that you are close to completing your 18 month payment term, that's when issues start coming. We've been religiously paying since March 2021 and last year we started receiving statements with unpaid amounts and negative balances, they continue to debit us but the funds are not accounted for.

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Replies (3)
Premier Private Resorts
Premier Private Resorts's reply16 May 2023, 14:38
Official
Dear Thokozane 

We trust that you are well.  

Our Client Liaison has been in contact with you and have resolved your inquiry. We now look forward in creating many wonderful and magical holiday for you and your family.  

Please do not hesitate to contact us directly should you require any further assistance. 


Kind regards 
The Premier Private Resorts Team 


TB
Thokozane B's update20 Sept 2023, 10:55
Reviewer Update
Good Day,

Please note that I'm still not satisfied with the way this matter has been handled thus far.
Till today, I'm not sure how and why the account was closed and the new one was opened. What happened to the money that I have been paying the last 18 months. I truly regret the day I signed up with PPR.
Premier Private Resorts
Premier Private Resorts's reply20 Sept 2023, 11:05
Official
Hi, Thokozane. We’re truly sorry to hear about your experience with Premier Private Resorts . ☹️It's important to us that you're satisfied. I'm Prabashni  the Brand Manager, and I'm here to assist. 😀You can reach me on WhatsApp at  *** , and we'll address your query personally. ❤️