Premier Private: Service Complaint

As a member of premier private (membership number 769104 i would like to complain about the unprofessional and extremely poor service that some of the staff provides. They do not respond to email timeously and there is no proactive problem solving. I upgraded to premier private with the hope to have seamless service and good service from staff.

I had problems with paying the annual fees and requested them to send me a OTP to do a once off payment. The OTP was sent and landed in my spam folder. At the time i was not aware that the file landed in the spam folder. I then proceeded to call them but the call was not returned.

I then spoke to a consultant again and requested that the OTP be send again but when it was sent a second time the amount was different from the agreed amount. The OTP expired. In January and February i made numerous calls to Premier Private but i was told that the relevant people that dealt with the query would call me back. My calls were not responded to and then came lockdown.

More recently i managed to speak to two consultants and the supervisor in the accounts department. I was told that i had to do a once off payment and that the interest will be written off and also that a 10% discount will be given. However the amount that was given before was not same amount that was calculated.

I also requested that due to Covid i had become unemployed and could only pay three installments. I wrote to the consultant on the 14 August and he has not responded to the request.

The above demonstrates that Premier Private do not value their members. I am very disappointed in the service that is rendered by the Premier Private.