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Chris H
1 reviews | Active since Feb 2023
24 Mar 2025, 18:11
Premier Private Resorts - useless Members Only 2 Day offer
What an absolute load of bull ..' Exclusive Special rates' if members only books a reservation today or tomorrow on the MSC Opera 'Phoning their call centre (about 09:00 today) is useless because the first call dropped as soon as it went though to the 'international desk' and the second call was: ... 'international desk' is 'very busy' ...and the emptiness of a 'promise to call you back' is as untruthful and patronizing as a Donald Trump lie.
Shameful service - useless 2 day only special if one can't be assisted by the call centre.
Disgusting - you don't care about your members.
Chris Hönck PPR Club Member for 20+ years
Helpful (0)
Replies (4)0
Replies (4)
Premier Private Resorts's replyOfficial
25 Mar 2025, 08:06Hi Chris, I want you to know that we genuinely care about your experience with Premier Private Resorts. 🥺 We understand your concerns and would like to help. 👋 I'm Ashley Roux, the Brand Manager, and I'm here to listen and assist. 🙂 I will reach out to you shorty.
Premier Private Resorts's reply25 Mar 2025, 08:06
Official
Hi Chris, I want you to know that we genuinely care about your experience with Premier Private Resorts. 🥺 We understand your concerns and would like to help. 👋 I'm Ashley Roux, the Brand Manager, and I'm here to listen and assist. 🙂 I will reach out to you shorty.
Premier Private Resorts's replyOfficial
25 Mar 2025, 10:49Hi Chris 😊, Thank you for taking our call today, We're absolutely delighted that we could help resolve your query and give answers to your questions regarding our 2day Cruise special🎉. Your satisfaction means the world to us. We are looking forward to planning many more wonderful holidays for you and your loved ones💛.
Premier Private Resorts's reply25 Mar 2025, 10:49
Official
Hi Chris 😊, Thank you for taking our call today, We're absolutely delighted that we could help resolve your query and give answers to your questions regarding our 2day Cruise special🎉. Your satisfaction means the world to us. We are looking forward to planning many more wonderful holidays for you and your loved ones💛.
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Chris H's updateReviewer Update
25 Mar 2025, 16:46 Ashley and Sithembile Blose from Premier Private Resorts both contacted me today (after my complaint yesterday.)
They were both friendly and helpful and resolved the reservation and communications issues I had complained about. Thank you, that's turned bad into excellent service.
They were both friendly and helpful and resolved the reservation and communications issues I had complained about. Thank you, that's turned bad into excellent service.
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Chris H's update25 Mar 2025, 16:46
Reviewer Update
Ashley and Sithembile Blose from Premier Private Resorts both contacted me today (after my complaint yesterday.)
They were both friendly and helpful and resolved the reservation and communications issues I had complained about. Thank you, that's turned bad into excellent service.
They were both friendly and helpful and resolved the reservation and communications issues I had complained about. Thank you, that's turned bad into excellent service.
Premier Private Resorts's replyOfficial
27 Mar 2025, 10:29Hi Chris 😊,We're deeply grateful for your incredible review! 💫It warms our hearts to know how much you cherish our services.🎉🎉
Premier Private Resorts's reply27 Mar 2025, 10:29
Official
Hi Chris 😊,We're deeply grateful for your incredible review! 💫It warms our hearts to know how much you cherish our services.🎉🎉