SS
Shireen S

1 reviews | Active since Oct 2017

23 Nov 2022, 13:26

Premier Private Resorts not Premier Indeed

Having been a lifetime owner of Flexi Club I changed over to Premier Private Resorts in April 2022. My membership was subsequently cancelled by Premier Private Resorts in August 2022 without my knowledge and if I had not contacted them I would not have known.

According to the Accounts Department I had not paid R1500 for admin costs and my membership was terminated. Upon advice I paid the R1500 and was told my membership would be reinstated. To date I have emailed and called Premier Private Resorts without having my points reinstated or having any positive feedback.

Premier Private Resorts cannot compare with Flexi Club and I regret changing over.

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Replies (1)
Premier Private Resorts
Premier Private Resorts's reply23 Nov 2022, 23:10
Official
Dear Ms .Sookdhin 

We are very sorry that you feel this way. 

Kindly note that your query has been escalated to our senior Client Liaison to investigate.  Please stand by for a call shortly. 

We trust the above is in order .

Kind regards 
The Premier Private Resorts Team