1 reviews | Active since Feb 2017

07 Mar 2025, 09:11

PREMIER PRIVATE RESORTS - ****MERS

I HAVE TRIED TO BOOK AT RIVIERA SUITES FOR DAYS NOW, THE WEBSITE IS FAULTY. I HAVE WRITTEN SEVERAL EMAILS TO THEM AND ATTACHED SCREEN SHOTS BUT TO NO AVAIL. TRIED TO CALL THE CUSTOMER CARE LINE - NO ANSWER. BUT IF YOU SEARCH ON BOOKING.COM YOU ARE ABLE TO BOOK AT THIS RESORT BUT THEN YOU HAVE TO PAY. HOW IS IT THAT I HAVE POINTS AND SAVINGS AND PAY MY FEES BUT I AM UNABLE TO BOOK ON THE WEBSITE. THIS IS A **** AND IS COSTING ME ALOT OF MONEY.

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Replies (2)
Premier Private Resorts
Premier Private Resorts's reply07 Mar 2025, 10:51
Official
Hi Chenelle.   I understand your frustration, and I'm here to make things right.  I'm Ashley Roux, the Brand Manager, and I assure you that your query will be handled with care. 🤝 I will arrange for a call shortly.
Premier Private Resorts
Premier Private Resorts's reply07 Mar 2025, 13:17
Official
Hi Chenelle 😊. Thank you for taking our call today. We are glad that we were able to assist you in making reservations at your desired holiday destination 🎉. Your satisfaction means the world to us , We look forward in assisting you to create many more lasting memories💛.