Premier private resorts, highly highly unprofessional

I am highly disappointed in the unprofessionalism this company portrays. In 2022 I had paid up my membership and authorised for a cancellation for the year 2023. To my sorrows the company still extended the membership without my consent. I sent through letters of cancellations a second and third time. To which there was no proper response. I assumed they were going to extend the membership into 2024. Yet again by the book I had sent through a cancellation request to which there was no proper response. They still went ahead and extended my membership into 2024. So now according to them I owe them for 2023 and 2024. Guess what was the operators response to that. " Why don't we we reverse 2023 and we continue with a lower installment for 2024". I told him that I have cancelled my membership, I do not want to continue working with this company. My question is this. Why is it so easy to sign up a customer over the phone but to cancel, the 'only' way is to send an email. The cancellations department is protected. I need a response from the cancellations department. Must I come all the way to Hillcrest just to cancel a subscription but you can sign me up from America! There's I no form of communication between the people that sign you up and the cancellations department. I was told by their staff member that even they have to communicate through email. This is so unprofessional. And based on all the reviews everyone can see that it's planned out. They are tarnishing my credit record!