1 reviews | Active since Oct 2020
PPR and flexi club are not doing proper follow ups
Good day I am a member of flexi club holiday since 2017. I made only one booking since I joined using my points. And made an upgrade with them. Then this year on May I was upproched by one of the managers from Premier Private Resorts offering me to upgrade to them, and promised that they will carry over my savings(levy) and points from flexi club to them, as they presented a better offer, I then agreed and they said they will stop debit orders from flexi club and I will be debited from their side and that did'nt happen. I was debited double from PPR and flexi club, then I disputed the debit order from PPR and cancelled my membership (***).
I called them to transfer back my points and savings back to flexi club, since June 2021, up until now they closed the membership but don't want to transfer back my savings of R12 000, of which will expire at the end of the year, it's too much money. PPR is rated as a **** according my experience with them.
We trust that you are well.
It is with sadness that we note your below concerns and we will arrange for our Client Liaison to look into your inquiry and contact you directly.
Trusting the above is in order.
Kind regards
The Premier Private Resorts Team
We trust that you are well.
It is with sadness that we note your below concerns and we will arrange for our Client Liaison to look into your inquiry and contact you directly.
Trusting the above is in order.
Kind regards
The Premier Private Resorts Team
Today is the 20th of October but no funds reflects on my account and I contacted them, they come up with different stories.
This holiday savings clubs are ****s because I received a notification that my savings will expire on December if I don't utilise them, how can a person loose R12 000 purposely? I am unable to make a booking so far it's been couple of months since I logged the query. The 2 clubs are the ones that are delaying to resolve my matter, they purposely want me to forfeit my savings, R12 000 is a fortune, we work hard for the money.
Today is the 20th of October but no funds reflects on my account and I contacted them, they come up with different stories.
This holiday savings clubs are ****s because I received a notification that my savings will expire on December if I don't utilise them, how can a person loose R12 000 purposely? I am unable to make a booking so far it's been couple of months since I logged the query. The 2 clubs are the ones that are delaying to resolve my matter, they purposely want me to forfeit my savings, R12 000 is a fortune, we work hard for the money.
Thank you.
We confirm that your Holiday Savings have been transferred back to Flexi Club as previously advised.
Please do not hesitate to contact us at *** should you require any further assistance.
Kind regards
The Premier Private Resorts Team
Thank you.
We confirm that your Holiday Savings have been transferred back to Flexi Club as previously advised.
Please do not hesitate to contact us at *** should you require any further assistance.
Kind regards
The Premier Private Resorts Team