SP
Sulaiman P
1 reviews | Active since Jan 2013
20 Dec 2024, 10:14
Poor Service and Unable to make bookings
Premier Private is not worth the money. I have been a client for many years. However, it is virtually impossible to book the resorts you want over the peak Festive Season period. You are always offered to be put on a wait list, which never materializes. No value as a Premier Private member. It takes a long time to get to speak to a Consultant. They are not empathetic to your issue. Impossible to speak to a Manager. I have been unable to book peak period holidays for a number of years. No value for a premium product
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Replies (2)0
Replies (2)Premier Private Resorts's replyOfficial
20 Dec 2024, 10:25Hi Sulaiman. We’re truly sorry to hear about your experience with Premier Private Resorts. It's important to us that you're satisfied. I'm Ashley Roux, the Brand Manager, and I'm here to assist. 😀You can reach me on WhatsApp at ***, and we'll address your Complaint personally. ❤️
Premier Private Resorts's reply20 Dec 2024, 10:25
Official
Hi Sulaiman. We’re truly sorry to hear about your experience with Premier Private Resorts. It's important to us that you're satisfied. I'm Ashley Roux, the Brand Manager, and I'm here to assist. 😀You can reach me on WhatsApp at ***, and we'll address your Complaint personally. ❤️
Premier Private Resorts's replyOfficial
20 Dec 2024, 15:30Hi Mr Sulaiman Patel, we trust you are well.
Thank you for taking our call today. As discussed, Premier Private members are able to book accommodation 53 weeks in advance. the week you were looking for has not been released as yet. Management has been in contact with you and has assisted but showing you how to successfully book accommodation online. It warms our hearts to know that we could assist you with your query, and we're overjoyed to welcome you into our community of 100,000+ happy members! 💖
Thank you for taking our call today. As discussed, Premier Private members are able to book accommodation 53 weeks in advance. the week you were looking for has not been released as yet. Management has been in contact with you and has assisted but showing you how to successfully book accommodation online. It warms our hearts to know that we could assist you with your query, and we're overjoyed to welcome you into our community of 100,000+ happy members! 💖
Premier Private Resorts's reply20 Dec 2024, 15:30
Official
Hi Mr Sulaiman Patel, we trust you are well.
Thank you for taking our call today. As discussed, Premier Private members are able to book accommodation 53 weeks in advance. the week you were looking for has not been released as yet. Management has been in contact with you and has assisted but showing you how to successfully book accommodation online. It warms our hearts to know that we could assist you with your query, and we're overjoyed to welcome you into our community of 100,000+ happy members! 💖
Thank you for taking our call today. As discussed, Premier Private members are able to book accommodation 53 weeks in advance. the week you were looking for has not been released as yet. Management has been in contact with you and has assisted but showing you how to successfully book accommodation online. It warms our hearts to know that we could assist you with your query, and we're overjoyed to welcome you into our community of 100,000+ happy members! 💖
