Paid, but cant use account

Please could someone from management phone me. I paid my account on the 28th September, now 2 weeks later I still cant use my account and make bookings as this account had to be re-instated. Surely this cant take long. You were quick to take the fee that I owe, but now you are lagging and taking your time to let me use it. I was told that it can take 1 month or even 2 months to get this sorted out. I was told that by Luc. That is unacceptable!!