Misleading information and refusing to cancel membership

My wife and I signed up for one of the holiday packages offered by Premier Private Resorts in November 2020. After numerous promises were made that they did not live up to and tons of misleading information, we decided to send our request for cancellation in February 2021. I have sent over 10 emails and placed lots of follow up calls but my account is still being debited and I have now just found out that there is an ITC listing against my name. I have been put in touch with many people, provided with numerous email addresses and even after providing all the relevant information every time I call I get informed that I will receive a call back but that never happens. I even have a mail where one of the agents asked that I be sent a refund requisition form but that also did not happen despite following up several times.

The misleading information and delays on deliveries: 1. We received the promised destination directory 3 months after signing up after receiving countless promises that it would be sent. The initial promise was for a week after signing up. 2. The membership number was provided 2.5 months after signing up which meant we had no access to information regarding the destinations - again, we were promised that this would be made available after paying the initial deposit 3. We informed the agent that signed us up that we do not need to take as many holidays as were offered in the package and he assured us that we can use ALL the allocated bonus and impulse breaks for others - as in guest name changes and then use that as a way to pay the steep annual levy but I was surprised that we were only allowed to do that 4 times and not to the maximum of the allocation. This defeats the entire purpose of the suggestion that he made to us. 4. I have also made a comparison of the cash amounts charged on the Premier Private Resorts page and on the websites of the lodges and they came out more expensive on the membership plan than for a direct booking - once again - defeating the entire purpose of being part of the club.

I need for this to be sorted out and a correction to be done on my ITC!