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Michelle R
1 reviews | Active since Apr 2010
15 Apr 2024, 13:38
Lies & deceit is Premier Private Resorts
#Premierprivate There is one thing you can always be sure of with #PremierPrivateResorts. They are totally *********** and dishonest. They allow you to book with property’s they have no association to and then promise you the best and give you the worst. They are totally dishonest. After taking my money for a “bonus” week they didn’t have any access to that accommodation so they promised me a newly revamped unit that is superb with everything new. I have numerous pictures of the unit we were given at La Montagne and the washing machines in the laundry are broken according to reception, who find it an effort to assist with anything. They are real ******
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Replies (6)
Premier Private Resorts's replyOfficial
15 Apr 2024, 16:08Dear Michelle . I want you to know that we genuinely care about your experience with Premier Private Resorts🥺. We understand your concerns and would like to help. 👋 I'm Prabashni Naidoo the Brand Manager, and I'm here to listen and assist. 🙂 Please feel free to WhatsApp me on ***.
Premier Private Resorts's reply15 Apr 2024, 16:08
Official
Dear Michelle . I want you to know that we genuinely care about your experience with Premier Private Resorts🥺. We understand your concerns and would like to help. 👋 I'm Prabashni Naidoo the Brand Manager, and I'm here to listen and assist. 🙂 Please feel free to WhatsApp me on ***.
Premier Private Resorts's replyOfficial
18 Apr 2024, 10:48Hey, Michelle ! 🙂 We're so glad we could assist you and that you’re now one of our 100,000 satisfied members. ✨ Let us know if you ever need anything again because we're here for you, always. ❤️
Premier Private Resorts's reply18 Apr 2024, 10:48
Official
Hey, Michelle ! 🙂 We're so glad we could assist you and that you’re now one of our 100,000 satisfied members. ✨ Let us know if you ever need anything again because we're here for you, always. ❤️
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Michelle R's updateReviewer Update
19 Apr 2024, 17:26One of you satisfied customers??? What a joke!!! I received a call from Prabashni yesterday saying they will refund me 50% of whatever I paid for the accommodation, and she will "WhatsApp now so that if ever I have problems again I can reach out to her and she will assist me" That phone call was at 9:42am yesterday morning. 20 hours later and I yet to receive her WhatsApp. Seems management at Premier Private Resorts starts right at the top.
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Michelle R's update19 Apr 2024, 17:26
Reviewer Update
One of you satisfied customers??? What a joke!!! I received a call from Prabashni yesterday saying they will refund me 50% of whatever I paid for the accommodation, and she will "WhatsApp now so that if ever I have problems again I can reach out to her and she will assist me" That phone call was at 9:42am yesterday morning. 20 hours later and I yet to receive her WhatsApp. Seems management at Premier Private Resorts starts right at the top.
Premier Private Resorts's replyOfficial
22 Apr 2024, 11:59Hi Michelle. Please accept our apologies for the delay in responding to you. We have attached our number on the first post we rep**** to. I'm not sure if you received it but i will follow up again today.
Premier Private Resorts's reply22 Apr 2024, 11:59
Official
Hi Michelle. Please accept our apologies for the delay in responding to you. We have attached our number on the first post we rep**** to. I'm not sure if you received it but i will follow up again today.
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Michelle R's updateReviewer Update
23 Apr 2024, 17:43The outcome of this situation was that after my daughter was in a filth unit for 3 days, she was then moved to a clean unit. The staff at the swimming pool area are apparently extremely helpful and friendly and could easily teach some customer service to the reception area. I have received an apology from PPR management however I look forward to seeing what happens with the next booking we make.
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Michelle R's update23 Apr 2024, 17:43
Reviewer Update
The outcome of this situation was that after my daughter was in a filth unit for 3 days, she was then moved to a clean unit. The staff at the swimming pool area are apparently extremely helpful and friendly and could easily teach some customer service to the reception area. I have received an apology from PPR management however I look forward to seeing what happens with the next booking we make.
Premier Private Resorts's replyOfficial
24 Apr 2024, 08:09Thank you for your update Michelle! We are glad that we could assist in resolving the issue and we look forward in planning your next well deserved getaway. 🧡
Premier Private Resorts's reply24 Apr 2024, 08:09
Official
Thank you for your update Michelle! We are glad that we could assist in resolving the issue and we look forward in planning your next well deserved getaway. 🧡