Impossible to Cancel membership

Really disappointed with this company cause I've been having a difficult time to cancel my membership. We joined the Premier Private Resort ìn April 2021 and 31 August 2021 we sent an email to cancel the membership due to financial constraints. We made a phone call to ensure if they got an email and they indeed received an email.

Few days later we made a follow up and they called back and said they will get back to us within atleast 3 days to finalise the cancelation since they haven't allocated our points and we haven't used any points. Mind you we kept paying up until August but they told us they will only allocate points in January 2022. Thefore we willl only be able to access our points in January 2022.

Every week we've been calling them but they not picking up. Until today we haven't heard from them. Today we are being sent messages to pay double the amount of September that we missed missed. I fail to understand how when i wanna cancel, i am being avoided but when its time for payments they are quick to respond.

When joining, representatives make it very clear that you can at any time cancel as they are not forcing anyone to stay, but what they are doing now is totally the opposite.