Impossible to Cancel Membership

I would definitely not recommend Premier Private Resorts. We cancelled our membership in February 2022. I was told by Ashika (not employed at Premier Resort anymore) that we cannot cancel before we have to paid the whole years (2022) membership. In January 2023 we received an account for Membership fees for 2023. . I spoke to so many people and wrote emails. Every person just passed the bucket to the next person. I ended up with Prabashni (Brand Manager) who promised to hand over the file to Management for APPROVAL of cancellation. Since when does someone needs to get APPROVAL to cancel a membership? After numerous of emails , we received an email on the 4th of July 2023, stating that they acknowledge the cancellation but are waiting for a response from Management regarding our request for cancellation. We are already in November 2023 and still nothing is finalised. We have all the correspondence since the cancellation in 2022. I have called many times to their offices and made promises to get a call back, but no response. After a credit inquiry, we found that we were listed on Experian as a non- payer. Friday we send emails and no response. This morning we spoke to Allison, but the call was cut off. I left a message for her but no response. It seems we have no choice as to get legal advice on this matter. Holiday is supposed to be a pleasant experience. This was a very bad one.