Follow up on complaint regarding annual fees and bonus break bookings

Dear Sir/Madam

I am actually disappointed to receive such emails and SMS's that are demanding me to pay for Bonus Break reservations, that have already been paid for. I received a call from account department on the 24/03/2022 of which we agreed with the lady who called me unfortunately because I was driving I couldn't write her name down that she will send me the confirmation letters for the two holidays that I booked and the one that is confirming that my annual subscription is settled because she will allocate to me 10% on my payment.

Now I am receiving messages demanding payments... THIS IS COMPLETELY UNACCEPTABLE!

Please attend to this matter as urgently as possible, or I will be forced to take legal action

Tinah Musa