Extremely Dissatisfied and Disappointed

Dear Ms. SH Zondo
We trust you are well.
It is with great sadness that we have received your request to cancel your membership with Premier Private Resorts. We have tried to get in contact with you but have been unsuccessful. We do see that your membership is in arrears due to a shortfall in Annual fees for 2022. Annual fees for 2023 have been raised as well with no payment arrangement in place. We would love to assist you set up a payment arrangement on this account. We do have a few options we can assist you with enabling you to continue with the membership as well as to make it affordable for you. Please let us know if this is something you are interested in looking into as we understand how important it is for and your loved ones to get away from the stress of everyday life and just take a break or go on a quick weekend getaway. This is where we come in, to allow customers to go on holiday not having to pay an arm and a leg for that luxury.
However, should you wish to cancel membership a written request must be submitted to the Club between 01st January and 31 July. At the time of submitting your request all amounts outstanding must be settled in full. You will have full access to use your membership for the year 2023 and may even book for 2024 on condition that the bookings are confirmed by no later 31 December 2023. The cancellation of membership will be subject to full forfeiture, meaning that you will not be entitled to any refund of payments that you had made for the Purchase of Points, Annual membership fees or anything else, in line with the Premier Private Resorts Constitution and Scheme Rules, therefore we would love to assist you in making use of the fantastic membership and not lose out in creating magical and memorable holidays for you and your family. Please advise when is the most suitable time to contact you to discuss how we can help you make the best of this investment you have made.