Exploiting Consumers

Whilst on vacation in Umhlanga using my Premier Vacation Club membership, I was aggressively solicited to purchase additional points by one of the Flexi Club Consultants at the Breakers on 3 May 2016. I was informed that Belinda should have sold me more points. This was because I had insufficient points, and I would have to pay to enjoy any further use of my membership. Telephonically I had been informed of unilateral changes to the rules of the Club as Belinda was under investigation for "Query Theft". No communication to this effect had been provided to me. The consultant was insulting in questioning my intelligence for purchasing the membership. Despite my request for further information from the consultant, I was ignored whilst he continued to insist on my purchasing said points. I feel it is necessary to bring to your attention that I am disgusted by the behaviour of your consultants. It was intimidating and as a pensioner I feel it is imperative that this be brought to your attention.