Disappointment once again

Good day, once again it's Premier Private Resorts that has disappointed me. I went onto the website at midnight 26th December into 27th December to book my holiday for the end of this year. I booked my preferred place, and got a message that I will get an email to confirm my booking. Low and behold, I never received an email. Being the first time I have booked this way and not fami**** with the process I didn't know haw long it takes to get the email. I called in yesterday, 3 January only to be told that there is no booking done. I was promised a call back which I still don't have. I am really tired of having to always take second for the amount that I am paying in levies and point fees.