Disappoint

I must say its a good product but I really came to a shock, of all the years I have been a member, I believed that I had a friend and companion in the vacation world. Because whenever I experience a problem they would always help with a salution to keep the members happy. But I experienced lately that when u have a problem and the reaction from them is just recieving a cancelation of membership letter. It has become clear that this kind of product is now only for high and medium class ppl. The lower class ppl will just plain either loose their membership or will not be able to afford this anymore. This is very disappointing and sad.