complete **** that damage clients credit profile deliberately

I received a call from the Premier Private Resorts accounts section whereby they did sent a letter to confirm that my bond account is settled however on the credit bureaux reflect as being in arrears even though the consultant promised to sent the matter to the relevant department for resolution to clear those records and i have received the same information since 1st February 2023 to date but still that information is not cleared.

Suprisingly my Annual fees settlement letter reflect an amount of R17448.28 whereas my statement as of 22nd March 2023 reflected a balance of R14855.11 and my account was debited with R1350.00 on the 25th March 2023 and again R1350.00 on the 25th April 2023. Therefore, there is no answers why the balance of annual fees account increased by R2593.17 instead of being decreased by R2700.00 from R14855.11 to R12155.11. therefore based on the above, accounting principles are flawed since the amount debited on monthly basis from my bank account has been loaded by their company and not allocated accordingly to my account.
therefore, i need thorough explanation where funds debited from my bank acccount are allocated. If discrepancies are identified my account should be adjusted accordingly and funds paid allocated.