Complaint regarding annual fees and bonus week reservations

Dear Sir/Madam I wish to express my dissatisfaction regarding my annual subscription. 1. Last year I never receive a communication from your side to notify me how much is the annual subscription fee for 2022 of which I made an effort from my side to find out telephonically of which I was told to pay R20 232. 2. In September, I communicated with accounts department to notify them that I do not have that amount in my account therefore I requested that the debit order should not be processed at month end October but I will pay as soon as my funds are available, my request was honored. 3. I made a first payment on the 1st December 2021 of an amount of R10 000 and the final payment I made on the 18th December 2021. Much to my surprise I received several telephonic messages to say I did not pay even after sending proof of payment. Ultimately I send the proof of payment by email to Mr. Klenton Naaido of which he reassured me that my funds have been allocated accordingly. 4. On the 14th January 2022, I received a message that I am owing R4334.63 of which I make a telephonic enquiry about that amount that's when Mr. Lawrence told me that I am owing annual subscription. His explanation is that the R20 232 was less 10% discount if I did make a payment month end October but following those several communications I had with accounts department nobody has ever highlighted that there is an extra amount that I would have to pay if I don't make debit order payment by month end October. Mr. Lawrence also indicated to me that the amount without 10% discount was R23 526 5. According to my calculation the 10% of R23526 is R2352.60 and if the amount I paid was 10% less, the outstanding amount cannot be R4334. 63 of which from my side I do not agree that I am owing R4334.63. 6. What made me more unhappy today us the SMS I received to say I must pay my bonus week reservations: On the 31st January 2022, I made two payments of R3 333.96 for October holiday in Durban and R5000 for December holiday at Kagga Kamma and the final payment of Kagga Kamma of an amount of R2 716 was made on 8th February. With all these payments I made, I did make sure that I sent the proof of payment to accounts department.

In conclusion, where I am now I don't you you a cent. I wish you could attend this matter as urgently as possible because I really feel uncomfortable after so many years of good relations with your company