Comforting service and Support phone call after disappointment

I've just had a conversation on a Saturday morning, 12:00 with Melvina Sewpersad from Premier Private, after a VERY disappointing experience last night, when I could not conclude, for me, a most important booking of a unit on the website for next year.

Understandably, she could not restore my booking, however she offered to do what is possible to secure another reservation when and if that becomes possible.

More importantly, she was able in her friendly and helpful manner to inform me fully on what the reason could be for my failure on the website, and I have learned from that. In my term with Premier Private of over probably 30 years, the professional relationship one builds with you service provider has been crucially important and as much as I'm still sad I couldn't secure my booking, the confidence and helpfulness I received from Melvina, has calmed my disappointment, and replaced my emotions with trust, confidence and hope that I will receive continued support and good service from Premier. Thank you Melvina Sewpersad, your attitude and service this morning is an important cornerstone for your employer. Warm regards.