Bad Customer Service

We are extremely disappointed with Premier Private Resorts. We were persuaded to move from Flexiclub to PPR for the "added benefits". Our family have been with Flexiclub and its predecessors for over 30 years and has been very happy with the relationship. Our first experience with PPR has been a disaster. The problem is an arbitrary increase in fees despite a clear contract in place and confirmed by a recorded quality check call. Absolutely NO ONE at PPR is willing to address the issue. We keep being told it will be escalated with neither replies nor interest shown. We are at the point of contacting our attorneys to spell this out more clearly to PPR. This has been an utter disappointment.