Appalling customer service

Appalling customer service No leeway or consideration for COVID rules orregulations set out by the President. Just take points and money without sympathy to the pandemic at hand. Inquiries/pleas/communications ignored, responses after the fact or a phone call the day before the holiday needed to be cancelled... Premier you need to jack up your system, you were never this bad. I always thought you were quite affiant but you have turn my praise into frustration and anger...