1 reviews | Active since Jan 2015
Damaging car while repairing it.
My car went in for insurance repairs in November 2014 (Side fender and bumper repairs)<br> <br> Received my vehicle in January 2015. To my horror I find my car in worse condition! <br> 1) Front windscreen cracked from top to bottom! Centurion PRECISION repair center blamed the weather and therefore not their responsibility!<br> 2) Scratches and stone chip marks on the bonnet! No reply there.<br> 3) Struggled to get into my car because the driver side handle is damaged and completely loose! Silence<br> 4) The plastic cover inside the wheel arch is gone! Silence accompanied by stares at the ceiling.<br> 5) Kilometer reading much higher than I remember! Requested the document they wrote everything down on regarding the car's condition, including km reading before leaving it with them in November. \Sorry we cannot seem to find said document "<br> 6) Brand new replaced bumper is scratched! Another bout of silence and staring at the ceiling.<br> <br> The lost wheel arch cover has since been recovered. \""You can come and pick it up at your leisure and fit it.\""<br> Upon my request about the other damage. I was again met with silence and I suspect a fleeting glimpse towards the ceiling. """
Good day , allow us to repair with all honesty intended in our response :
1-windscreen is indeed cracked but this is cracked exactly where a stonechip is located . This has caused the crack , & no one claimed it to be caused by the weather .
2- chips on the bonnet are self explanatory & are caused by normal driving conditions & not caused whilst in our care
3-not aware of this until receiving this report . Perhaps this is why there is silence
4-plastic cover inside the wheel arch was supposed to be replaced with a new one, this was on order from the supplier . however, when client collected the vehicle this was unfortunately forgotten & therefore not mentioned at the time . the part has since arrived & the client requested to come in for a few minutes so that we may fit it .
5-kilometre reading was recorded when the vehicle arrived at our premises & the client signed our check in form confirming all details including km reading . Not sure where the client is trying to get with this as she has a copy .Also, at no time did the client request another copy of said document nor was it discussed at any time after the client collected the vehicle .
Good day , allow us to repair with all honesty intended in our response :
1-windscreen is indeed cracked but this is cracked exactly where a stonechip is located . This has caused the crack , & no one claimed it to be caused by the weather .
2- chips on the bonnet are self explanatory & are caused by normal driving conditions & not caused whilst in our care
3-not aware of this until receiving this report . Perhaps this is why there is silence
4-plastic cover inside the wheel arch was supposed to be replaced with a new one, this was on order from the supplier . however, when client collected the vehicle this was unfortunately forgotten & therefore not mentioned at the time . the part has since arrived & the client requested to come in for a few minutes so that we may fit it .
5-kilometre reading was recorded when the vehicle arrived at our premises & the client signed our check in form confirming all details including km reading . Not sure where the client is trying to get with this as she has a copy .Also, at no time did the client request another copy of said document nor was it discussed at any time after the client collected the vehicle .