Based on recent customer reviews, Prasa draws heavy criticism from Metrorail and City to City commuters. Recurring complaints involve late or no-show trains and buses, timetable changes on Cape Town lines, overcrowding with closed carriages, unanswered emails, unpaid vouchers and rude ticket gate staff. Station upkeep at Observatory and Diep River, plus littering and broken windows on new trains, also frustrate riders. Positively, Mabopane and Pretoria North staff earned praise for clean coaches, dedicated scholar carriages and visible security.
TrustIndex
2.6
NPS Score
-89
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Prasa
What do customers say about Prasa?
Based on recent customer reviews, Prasa draws heavy criticism from Metrorail and City to City commuters. Recurring complaints involve late or no-show trains and buses, timetable changes on Cape Town lines, overcrowding with closed carriages, unanswered emails, unpaid vouchers and rude ticket gate staff. Station upkeep at Observatory and Diep River, plus littering and broken windows on new trains, also frustrate riders. Positively, Mabopane and Pretoria North staff earned praise for clean coaches, dedicated scholar carriages and visible security.
Is Prasa trustworthy?
Prasa has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Prasa across 186 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2025
bull **** service
they have no regards for people living with a disability and they have no regards for the passengers ,
1 reviews | Active since Feb 2025
bull **** service
they have no regards for people living with a disability and they have no regards for the passengers ,
1 reviews | Active since Nov 2024
My daughter is in Gr
My daughter is in Gr.8 and took public transport on her own to school for the 1st time. I just wanted to say thank you so much to the uncle and aunties who work at Mabopane Station and Pretoria North Station. They have made travelling safe, fun, and easy for my daughter. The train is clean, and school children have their OWN COACH that's adult free, making the travelling experience pleasant and safe. They have their own security guards, too!!!!! We are quick to say that government facilities are not in good condition. However, when a facility is well run and managed, we don't compliment it. Thank you so much, PRASA & METRO RAIL. Amazing service 👏🏼 🙌🏽 👌🏽
1 reviews | Active since Nov 2024
My daughter is in Gr
My daughter is in Gr.8 and took public transport on her own to school for the 1st time. I just wanted to say thank you so much to the uncle and aunties who work at Mabopane Station and Pretoria North Station. They have made travelling safe, fun, and easy for my daughter. The train is clean, and school children have their OWN COACH that's adult free, making the travelling experience pleasant and safe. They have their own security guards, too!!!!! We are quick to say that government facilities are not in good condition. However, when a facility is well run and managed, we don't compliment it. Thank you so much, PRASA & METRO RAIL. Amazing service 👏🏼 🙌🏽 👌🏽
1 reviews | Active since Sept 2024
I booked a city to city bus from Bloemfontein Tourism centre Park road to Queenstown Sasol convenience centre Cathcart road, and it haven't arrived
I booked a city to city bus from Bloemfontein Tourism centre Park road to Queenstown Sasol convenience centre Cathcart road, and it haven't arrived. It's almost 12 hours now and there's no communication on what happened.
1 reviews | Active since Sept 2024
I booked a city to city bus from Bloemfontein Tourism centre Park road to Queenstown Sasol convenience centre Cathcart road, and it haven't arrived
I booked a city to city bus from Bloemfontein Tourism centre Park road to Queenstown Sasol convenience centre Cathcart road, and it haven't arrived. It's almost 12 hours now and there's no communication on what happened.
1 reviews | Active since Aug 2025
City to City Bus issue
I booked City to City last year and Prasa said they will give me a voucher to use to substitute the bus issue I had that lasted 3months. Did I ever recieve that voucher?, No. When I called to get it I never received it and 3months passed by. My communication was with Mmaletsake, Mpho and Billy was even CC'd on those emails. Use their services at your own risk.
1 reviews | Active since Aug 2025
City to City Bus issue
I booked City to City last year and Prasa said they will give me a voucher to use to substitute the bus issue I had that lasted 3months. Did I ever recieve that voucher?, No. When I called to get it I never received it and 3months passed by. My communication was with Mmaletsake, Mpho and Billy was even CC'd on those emails. Use their services at your own risk.
1 reviews | Active since Jan 2016
Highly disappointed
Train from Cape town to Kraaifontein 16:18 for the past 3 weeks not we have a full train people standing for hour+ yet the are 4 carages that are empty which we are told by securities we cant go in. Old,pregnant people standing. The securities says they dont know wht but they were told not to allow us , if we qant to know we can just complain. Imagine in this competitive industry prasa is busy toying with clients.
1 reviews | Active since Jan 2016
Highly disappointed
Train from Cape town to Kraaifontein 16:18 for the past 3 weeks not we have a full train people standing for hour+ yet the are 4 carages that are empty which we are told by securities we cant go in. Old,pregnant people standing. The securities says they dont know wht but they were told not to allow us , if we qant to know we can just complain. Imagine in this competitive industry prasa is busy toying with clients.
1 reviews | Active since May 2024
Jobs that require money.
I app**** for some posts at prasa through an email and the response I got is shocking 😲 Here's what it says: Hello applicant We successfully received your application at Prasa (Passenger Rail Agency Of South Africa) we will review your application and respond back to you. If you're interested in this job opportunity, there's someone who's in charge of application selection. So if you are interested and you can manage to talk to him, you can tell me then I will give you his contact details so that you can talk with him. But he needs R1000 because you don't do an interview, he can assist your application to get this job opportunity without doing an interview and if you are interested I can give you his number but if you don't understand it you can wait for your application to be selected for an interview then you will do an interview. I am informing you because your surname it's like families thanks you! From: Lydia Tshabalala <***> Sent: Thursday, 05 March 2026 11:45 To: *** <***> Subject: General Worker Now my question is are we ever gonna get employed in south africa??
1 reviews | Active since May 2024
Jobs that require money.
I app**** for some posts at prasa through an email and the response I got is shocking 😲 Here's what it says: Hello applicant We successfully received your application at Prasa (Passenger Rail Agency Of South Africa) we will review your application and respond back to you. If you're interested in this job opportunity, there's someone who's in charge of application selection. So if you are interested and you can manage to talk to him, you can tell me then I will give you his contact details so that you can talk with him. But he needs R1000 because you don't do an interview, he can assist your application to get this job opportunity without doing an interview and if you are interested I can give you his number but if you don't understand it you can wait for your application to be selected for an interview then you will do an interview. I am informing you because your surname it's like families thanks you! From: Lydia Tshabalala <***> Sent: Thursday, 05 March 2026 11:45 To: *** <***> Subject: General Worker Now my question is are we ever gonna get employed in south africa??
1 reviews | Active since Oct 2016
Horrific treatment of Khayelitsha Train commuters in the Western Cape.
My name is Vela Huza and I have been using trains since the days of the old trains that has been recently replaced by the new ones. I am staying in Khayelitsha in the Western Cape hence I am using the Central line but something that I view as highly unacceptable is happening at the central line platforms. People are allowed to stand in numbers in front of the train doors before it opens just minutes before departure and you will see chaos when commuters push each other in order to get the first seat available. Why are the trains opened in time just like in other platforms for other commuters from various areas except Khayelitsha, I call it selective treatment of commuters and it has a racial feel in it. Please open all the trains then the first commuter gets the first seat, finish and klaar. They claim that people from Khayelitsha eat in the Trains, then get security guys to sort that out. Please.
1 reviews | Active since Oct 2016
Horrific treatment of Khayelitsha Train commuters in the Western Cape.
My name is Vela Huza and I have been using trains since the days of the old trains that has been recently replaced by the new ones. I am staying in Khayelitsha in the Western Cape hence I am using the Central line but something that I view as highly unacceptable is happening at the central line platforms. People are allowed to stand in numbers in front of the train doors before it opens just minutes before departure and you will see chaos when commuters push each other in order to get the first seat available. Why are the trains opened in time just like in other platforms for other commuters from various areas except Khayelitsha, I call it selective treatment of commuters and it has a racial feel in it. Please open all the trains then the first commuter gets the first seat, finish and klaar. They claim that people from Khayelitsha eat in the Trains, then get security guys to sort that out. Please.