City to City Bus issue

I booked City to City last year and Prasa said they will give me a voucher to use to substitute the bus issue I had that lasted 3months. Did I ever recieve that voucher?, No. When I called to get it I never received it and 3months passed by. My communication was with Mmaletsake, Mpho and Billy was even CC'd on those emails. Use their services at your own risk.