VERY POOR CUSTOMER SERVICE

I HAVE CONTACTED POWERCARE ON THE 24/2/20. BECAUSE MY DAD'S TV THAT IS STILL UNDER GUARANTEE MUST GET A SOFTWARE UPDATE. TODAY IT IS ALREADY THE 16/3/2020 AND WE HAVE NOT HEARD ANYTHING FROM POWERCARE. I CALLED THEM ON THE 13/3/20 AND SPOKE TO THANDISO AND SHE PROMISED TO CALL ME BACK THE SAME DAY, BUT THAT DID NOT HAPPEN. THE 14TH I CALLED AGAIN AND SPOKE TO RUTH AND SHE TOLD ME THANDISO HAS ALREADY LEFT AND SHE ALSO PROMISED ME TO CALL ME BACK THE SAME DAY. NEEDLESS TO SAY, SHE DID NOT. TODAY THE 16.3.20 I CALLED AGAIN AND THANDISO ANSWERED AND NOW I AM WAITING AGAIN FOR HER TO CALL ME BACK. THERE IS NO CUSTER SERVICE. IT IS PATHETIC,