Power Care not Delivering

<p style="color: #555555;">Hi All</p> <p style="color: #555555;">My xbox play and charge kit was issued a replacement unit 2 weekes ago and counting there are no notification when i spoke to them this morning and the unit is still in dispatch&nbsp;<span style="color: #222222; font-family: arial, sans-serif; font-size: 17.6px; background-color: #ffffff;">***-***</span><wbr style="color: #222222; font-family: arial, sans-serif; font-size: 17.6px; background-color: #ffffff;" /><span style="color: #222222; font-family: arial, sans-serif; font-size: 17.6px; background-color: #ffffff;">0</span><span style="font-family: 'Avenir W01';">&nbsp;</span></p>