device returned unfixed in worse condition

so i took my device to POWERCARE in Edenvale only because i had seen good reviews and had been recommended by a reliable store. i called them at regular intervals to check on the progress, to no avail. after 3 weeks and several calls, they tell me my device was not registered in South Africa and they could not fix it on warranty. that was ok if they didn't ask for R150 for checking the device, something NOONE had mentioned to me. Not even their website mentions anything about a fee for checking the device. after a long hassle on the phone they finally released my device, only to see it broken with gap holes on it. it looks like an inexperienced technician failed to assemble it back to the original form. its sad that what looks like an organised business is actually a few AMATEURS with NO experience in customer service nor mobile repairs. If anyone is about to take their device to POWERCARE, PLEASE DO NOT GO THERE. and save yourself the disappointment. #VERY DISGRUNTLED CLIENT