1 reviews | Active since Jan 2019
Unbelievably Bad Service
In September we got Power plastics out to measure for a pool cover for our pool. They promptly arrived and measured, only to follow up a day later with a request for further measuring. After 4 visits to re-measure, I should have been concerned with where this was going.... We then waited for about 2 weeks for the manufacturing of our cover.... when it arrived, it didn't fit. Despite the 4 visits to measure our pool...After that they again returned a further 4 times to attempt to fit the cover, each time it didn't fit. Well into DECEMBER (4 months after ordering our cover) we still had no cover. At this point, the sales representative stopped responding to my many emails, asking when they would be out to install our cover. We are now in the 1st of February and I still have had no word from this company regarding the installation of our cover. We did however get an invoice from their accounts department requesting the payment of the balance of the account....Shocking....
We are sorry that your experience with our company was not a good one but we do believe this may have been as a result of your misconceptions or expectations which were not in line with how we manufacture and design our products. This then lead to several repeat visits to your home to ensure a satisfactory outcome. While the original cover was made to spec and comp**** with our safety standards, we accommodated your requests for subtle changes which also meant a certain amount of frustration for our teams.
We believe in seeing things through to the end and have to this end successfully installed your pool cover. We apologize for the frustration caused and trust you are now satisfied with the final product.
The PowerPlastics Team
We are sorry that your experience with our company was not a good one but we do believe this may have been as a result of your misconceptions or expectations which were not in line with how we manufacture and design our products. This then lead to several repeat visits to your home to ensure a satisfactory outcome. While the original cover was made to spec and comp**** with our safety standards, we accommodated your requests for subtle changes which also meant a certain amount of frustration for our teams.
We believe in seeing things through to the end and have to this end successfully installed your pool cover. We apologize for the frustration caused and trust you are now satisfied with the final product.
The PowerPlastics Team