MH
Michael H
1 reviews | Active since Jan 2010
04 Dec 2020, 13:41
Power Plastics Pool Covers
<div>Terrible service. I emailed and called numerous time over the period of 3 weeks. They would just not get back to me with a quote and when they finally did, they obviously hadn't looked at my email (with clear dimensions and picture) as quoted on the wrong dimensions.
I tried really hard to give them my business but they clearly don't want it. </div>
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Power Plastics Pool Covers's replyOfficial
07 Dec 2020, 14:18We are disappointed that this customer chose another supplier. While there was confusion in communication leading up to this point, we tried our best to explain that this was an unusual request and not the recommended way to fit a thermal pool cover and Rollup Station. However, we were not given the chance to come up with an alternative design solution or find the middle ground. It is always best to follow the advice of the longstanding specialist in such scenarios in order to avoid a less than perfect pool cover. We do not like seeing our customers make costly mistakes.
Power Plastics Pool Covers's reply07 Dec 2020, 14:18
Official
We are disappointed that this customer chose another supplier. While there was confusion in communication leading up to this point, we tried our best to explain that this was an unusual request and not the recommended way to fit a thermal pool cover and Rollup Station. However, we were not given the chance to come up with an alternative design solution or find the middle ground. It is always best to follow the advice of the longstanding specialist in such scenarios in order to avoid a less than perfect pool cover. We do not like seeing our customers make costly mistakes.