Shocking service
<p>i requested a qoute on a pool cover.. I received the qoute within a day..They request a site visit to measure the pool. Three phone calls later still no visit..They mentioned they would schedule a visit today (Monday 14 th August 2017), I am still waiting. Clearly the company has no care for service or The safety of children falling in pools. After all that's what the pool cover is about, right!!time to look for another provider.</p>
Hi Dean,
We would like to apologize for the delays you experienced with our team coming out to your home to measure. It has not been easy to get hold of you and we have tried to call you at least 6 times since you posted your complaint on Hello Peter. As a company we do strive to deliver excellent customer service but this is not always possible, we are sorry but have in the meantime tried to make amends.
Our teams were at your home yesterday and were able to do the measurement. We will be submitting your final quote as soon as we have these measurements back and do look forward to assisting you with any further advice.
Hi Dean,
We would like to apologize for the delays you experienced with our team coming out to your home to measure. It has not been easy to get hold of you and we have tried to call you at least 6 times since you posted your complaint on Hello Peter. As a company we do strive to deliver excellent customer service but this is not always possible, we are sorry but have in the meantime tried to make amends.
Our teams were at your home yesterday and were able to do the measurement. We will be submitting your final quote as soon as we have these measurements back and do look forward to assisting you with any further advice.