1 reviews | Active since Dec 2016
shocking communication
<p>I placed an order for a pool cover via their online shop (after unsuccessfully emailing them for a quote) and paid in full on 14th November 2016. I got a response from them as I had overpaid and then a bulk email stating that, acording to the type of order i had placed), delivery should take place during the first week of December. Towards the end of November I had a call from one of their guys asking if they could come and measure the pool to confirm the size, which was done. Since then there has been no communication from them and they do not answer their telephone when it does go through and do not respond to emails. I understand that they are hectically busy but they have my money and they do not communicate at all!!</p> <p>come on guys! when the water restrictions are hopefully over, what will happen to your business if you can't do the basics right? Please learn to communicate with your customers... this is shocking... even if it is to say that delivery can only take place next year!!</p>
Hi there
We must apologise for the frustrations you experienced. Our online store is the fastest way to get a pool cover and in particular with opting for the delivery option only. The sudden introduction of water restrictions had a direct impact on all our teams. We did our best to communicate the delays however the sheer scale of the demand meant this was not always possible. Your complaint is valid and we’re sorry for the inconvenience. We hope that you can now appreciate the quality of the product received and can understand that we at all times tried to do our best to handle the volume of orders. Cape Town City and PowerPlastics Pool Covers have also made a huge difference on the amount of water saved in the city during these worrying times. Rest assured that our service levels have improved and we agree communication is key and a vital part of our interaction with clients. We value your business and once again apologise for our inadequate communication.
Thanks for your understanding.
PowerPlastics Pool Covers
Best regards,
Hi there
We must apologise for the frustrations you experienced. Our online store is the fastest way to get a pool cover and in particular with opting for the delivery option only. The sudden introduction of water restrictions had a direct impact on all our teams. We did our best to communicate the delays however the sheer scale of the demand meant this was not always possible. Your complaint is valid and we’re sorry for the inconvenience. We hope that you can now appreciate the quality of the product received and can understand that we at all times tried to do our best to handle the volume of orders. Cape Town City and PowerPlastics Pool Covers have also made a huge difference on the amount of water saved in the city during these worrying times. Rest assured that our service levels have improved and we agree communication is key and a vital part of our interaction with clients. We value your business and once again apologise for our inadequate communication.
Thanks for your understanding.
PowerPlastics Pool Covers
Best regards,