GL
Gareth L

1 reviews | Active since Jul 2015

13 Oct 2017, 10:44

Poor service

I bought a pool cover, which proceeded to come lose at the seam (on the one side), due to poor workmanship. The cover was collected at least 3 weeks ago, and I have had no communication with respect to when the cover will be returned. This is a safety issue, and it certainly shouldn't take so long to repair the cover.

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Replies (2)
Power Plastics Pool Covers
Power Plastics Pool Covers's reply13 Oct 2017, 13:48
Official

Thank you for bringing this to our attention.

We would like to assist you but we are not able to track your client details based on the details in this complaint. We would appreciate you contacting our office on *** or *** so that we can attend to your cover.

We are sorry that there has been a delay and will investigate the reasons.

Best regards,

GL
Gareth L's update16 Oct 2017, 20:10
Reviewer Update
Hi - I have sent you a mail. I received the cover back together, but it had been GLUED back together (instead of being properly repaired). This is totally unacceptable and your staff must seriously underestimate me. I suggest you take urgent action here, if you value your reputation in the market.