1 reviews | Active since Dec 2016
If you are looking for good/ basic service delivery, use a different company
<p>Started process in October 2016. After lots of hiccups, left work work early for scheduled appointment. They did not pitch. Came the next day and then took measurements.</p> <p>Sales team lost the measurements.</p> <p>Out of sheer desperation, paid deposit just to secure work order. Received phone call a few days later to say that order could not be scheduled without measurements - which they lost. 6 weeks in to this process. Really frustrated.</p> <p>Posted similar comments on their Facebook page. Noticed my complaint along with others have been deleted.</p> <p> </p>
It has now been 14 weeks into the process and guess what... still no poolcover!! We received an e-mail communication (first official communication) on the 5th January to apologise for delay and that the cover would be installed by latest 20th January. And then 20th came and went and once again , no communication from Power plastics.
Whatever you do... do not use this service provider. Unless you are willing to phone them constantly (good luck ... phone is either enagged or rings all the time); and you are willing send numerous follow up e-mails; and lastly increase your blood pressue levels due to sheer frustration!!! :)
It has now been 14 weeks into the process and guess what... still no poolcover!! We received an e-mail communication (first official communication) on the 5th January to apologise for delay and that the cover would be installed by latest 20th January. And then 20th came and went and once again , no communication from Power plastics.
Whatever you do... do not use this service provider. Unless you are willing to phone them constantly (good luck ... phone is either enagged or rings all the time); and you are willing send numerous follow up e-mails; and lastly increase your blood pressue levels due to sheer frustration!!! :)
Hi there
We fully understand your frustrations and apologise for the poor communication around your installation. You placed your order just as demand peaked after water restrictions came into play. We had no prior warning which impacted our installation and production teams. Even if you beat us up with complaints, we were unable to move any faster. We tried to communicate on the situation however most clients are not at all interested in this and merely want their pool cover which is fully understandable. We were simply busy and doing our best to get orders out without delay but also without compromising on quality. We hope that you are happy with the quality of your cover and that you can understand that we are a company that is making a big difference to the City’s water saving initiatives.
Thanks for your understanding.
PowerPlastics Pool Covers
Hi there
We fully understand your frustrations and apologise for the poor communication around your installation. You placed your order just as demand peaked after water restrictions came into play. We had no prior warning which impacted our installation and production teams. Even if you beat us up with complaints, we were unable to move any faster. We tried to communicate on the situation however most clients are not at all interested in this and merely want their pool cover which is fully understandable. We were simply busy and doing our best to get orders out without delay but also without compromising on quality. We hope that you are happy with the quality of your cover and that you can understand that we are a company that is making a big difference to the City’s water saving initiatives.
Thanks for your understanding.
PowerPlastics Pool Covers