Bad treatment

Good good I went to one of your store power city center polokwane yesterday, I had a layby and it has reached expiry date on the 2/10/2025 I was told to come back when the store is not busy because no one will go at the back to get the invoice,so my question is,is this how a customer is treated or how your stores operate why is the manager making his stuff shortage my problem.so what happens when the store becomes busy the whole month or every time I go there,and i explained to them that Im off today meaning this was the only chance i had.i feel like I was treated unfairly and it's not the first time he did this i wanted to cancel the very same layby he told me to come back in October which I did but then he tells me stories again