PostNet Uitenhage Negligence-Wrong Parcel Issued & Threats-1 Aug 2026

I am logging a formal complaint against PostNet Uitenhage branch for gross negligence.

On 1 August 2026 I collected a parcel. Your staff handed me the wrong customer's parcel. The item inside was similar to my expected order from Personality Uitenhage, so I opened and used it in good faith.

I have to date never received my OWN parcel.

Days later, owner Zelma contacted me via Facebook Messenger on Wednesday at 13:57 threatening me with legal action within 24 hours if I do not return the parcel, instead of apologizing for the branch's error.

I attempted to escalate to Head Office but all official emails (***, ***, ***) return "Address not found / user not found - 550 rejected" and the official website contact form returns "Invalid CSRF token". I have screenshots as proof.

I request: 1. Investigation into PostNet Uitenhage negligence 2. Location and delivery of MY original parcel from 1 August 2026 3. Written confirmation that I am not liable for replacement as the error was due to staff negligence 4. That threatening conduct stops

This is a privacy/POPIA breach.