*** why give telephone numbers on the customer interface that do no have POSTNET staff

So I buy something and pay to have it postnet'ed. The buyer sees that my favourite Postnet shows as suburb P instead of suburb S, so sends it to Suburb S postnet. I want to change it. Tracker site has following info:"For inquiries and amending delivery instructions about this shipment, click here to submit a customer care request or contact origin office at:+ 27 (41) ********** , destination office at: + 27 (21) ********** " but both are staffed by lousy Aramex staff who will not help and could not be bothered. PLEEEEEEEEASE UPDATE THE CUSTOMER VIEWING WEBSITE INFO TO GIVE THE CORRRRRRRECT TELEPHONE NUMERS TO AMEND DELIVERIES...don't respond back to me but update the site. someone is not looking at things from the customer'spoint of view. do not phone me to make half hearted explanations - I do not care just update the website.