Worse customer service

Dear PostNet Head Office,

I would like to formally lodge a complaint regarding the extremely poor service I received at PostNet Meadowridge.

On the day in question, I travelled approximately 50 km from town to reach the Meadowridge branch. I arrived at 17:00, which is the advertised closing time, only to find that the store was already closed. There were several other customers at the door who were also waiting to collect their parcels.

I looked through the window and attempted to politely explain to the staff inside that I had travelled a long distance, but I was completely ignored. It was clear that the staff were more concerned about leaving early than assisting customers.

At approximately 17:05, one male staff member exited the store in a hurry. I calmly asked for his name so I could raise the issue appropriately. He refused to give his name, told me to “take it up with head office,” and said, “Lay a complaint, I don’t care,” before walking off.

I found this behaviour extremely disrespectful, unprofessional, and disappointing. Being ignored, spoken to rudely, and denied basic courtesy after travelling such a distance is unacceptable, especially from a brand that prides itself on customer service.