PL
Potlako L
1 reviews | Active since Feb 2014
16 Jul 2015, 11:27
Withholding information and thus incorrect billing
We couriered a package yesterday (15 July 2015) using their overnight courier which is meant to reach its destination BY 11:00.<br> After 11am I call the call centre to find out why the package still has not been delivered (because we OBVIOUSLY wanted the package delivered at a certain time for a reason) and I am told by the lady I spoke to, Clarise I think her name was, that they only start delivering in that area after 12. <br> <br> Since this seems to be the norm, WHY were we allowed to take the overnight by 11:00 option if it clearly is NOT possible for the package to arrive by that time?
Helpful (0)
Replies (1)0
Replies (1)
PostNet SA's replyOfficial
17 Jul 2015, 12:43Hello PLeballo,
Very sorry that we seemingly did not advise that deliveries to outsourced areas such as Olifantsfontein will be delayed. This area will generally be serviced between 12h00 and 13h00.
The shipment was delivered at 13h38 on 16 July 2015.
Kind regards.
Dawid Liebenberg
Very sorry that we seemingly did not advise that deliveries to outsourced areas such as Olifantsfontein will be delayed. This area will generally be serviced between 12h00 and 13h00.
The shipment was delivered at 13h38 on 16 July 2015.
Kind regards.
Dawid Liebenberg
PostNet SA's reply17 Jul 2015, 12:43
Official
Hello PLeballo,
Very sorry that we seemingly did not advise that deliveries to outsourced areas such as Olifantsfontein will be delayed. This area will generally be serviced between 12h00 and 13h00.
The shipment was delivered at 13h38 on 16 July 2015.
Kind regards.
Dawid Liebenberg
Very sorry that we seemingly did not advise that deliveries to outsourced areas such as Olifantsfontein will be delayed. This area will generally be serviced between 12h00 and 13h00.
The shipment was delivered at 13h38 on 16 July 2015.
Kind regards.
Dawid Liebenberg