Where is my PARCEL?!

Postnet, where is my parcel? ! <br> I paid for overnight delivery of my parcel on the 3rd of July 2015-- R290. As FAR as I am concerned, overnight pretty much means-- the person will receive the parcel sent, the following day ? That's why I paid for special delivery--<br> today is Wednesday 8th July, but my parcel still hasn't reached my client--<br> When I asked the Postnet staff what their definition of overnight delivery meant, they said 3--4 days.<br> I am now sure that they do not understand what overnight even means.<br> I need compensation as now my client refuses to accept the order that she had placed and I have incurred a loss of R2000 --not to mention the loss of a customer or customers due to the negative word of mouth generation that will follow soon after.<br> <br> I am hoping that I am compensated for the overnight delivery that I had paid for including the amount I will be paying to get the parcel back once it eventually reaches the client, since she simply refuses to accept it. <br> <br> Tracking number: SUBCD ***2