Wedding Dresses Stuck in Transit Since 18 December With No Updates

am extremely disappointed and distressed by PostNet’s handling of my parcel. I handed in a parcel containing clients’ wedding dresses on 18 December. According to the tracking portal, the parcel left the originating facility on the same day. Since then, there have been no tracking updates at all — not a scan-in, not a delay notice, nothing. It has now been several days, and the destination branch is closed, yet there is absolutely no clarity on where the parcel currently is. My questions are simple but urgent: If the parcel left the facility on 18 December, where is it physically right now? Why has there been no movement or scan update for days? Why was a parcel containing time-sensitive, irreplaceable items allowed to move into a closed delivery channel with no contingency? Why is it impossible to get assistance via phone, email, or at branch level? This delay has placed my clients in an extremely devastating position, as these dresses are required for a family wedding taking place this weekend. I have contacted PostNet via email and visited the branch in person, with no assistance or feedback provided. This is not just a “late parcel” — this is a failure of communication, tracking transparency, and escalation for a time-critical delivery. I am requesting: Immediate confirmation of the parcel’s current location Clear explanation for the lack of tracking updates since 18 December Urgent intervention to release or redirect the parcel as soon as possible I trusted PostNet with something deeply important to my business and my clients, and this experience has been incredibly disappointing.