VERY VERY BAD SERVICE

I would like someone to address my complaint please.

I was sent a file from an attorney in Lenasia which was sent from lenasia@postnet on 10.03.2020 PPA***. The POSTNET it was sent to was Parkrand POSTNET which is close to where I live & manned by extremely friendly efficient staff.

I received an SMS 12.03.2020 stating my parcel had arrived. I then went to collect it while going to get milk & bread from Spar Parkrand. I then discovered it was at Postrand East Rand Corner which is approx 10 kms away & not in a direction I go. Since I have transport problems the distance & direction were difficult.

I phoned them to find out if my parcel could be sent to Parkrand only to be told POSTNET Lenasia needed to instruct them not me & payment of R100.

I managed to get a lift to East Rand Corner Sat am. What terrible service 3 people working, no-one in the shop but stood for ages being ignored. I found the service unfriendly, inefficient & sadly lacking. When I got back in the car I discovered that the parcel had correctly been addressed to Parkrand Postnet why was it not sent there.

I would be grateful if this could be addressed please.

Regards Maureen Bland