Very Poor Overall Service

Parcel handed in at Durban Monday morning and by Friday 15:30 still not delivered to Recipient in Bloemfontein. I am sure if I had used standard registered postal service it would have been received and I could have saved R200. I send 3 emails to their customer service today inquiring where my parcel is but still have not received a reply. Yesterday (Thursday) when I queried where my parcel was, I was told that it is on route to be delivered "Thursday" but it was not. as I received no replies to my emails today, I phoned their head office, to be put on hold while I was still speaking to the lady. After a while, she came back and said the parcel is on route for delivery today ( Friday) . It has not arrived as yet. Never again will I use Postnet.