Very poor Courier service from PostNet

<p>I was sent a parcel on 23 May 2017 from Cape Town. This was a gift for my daughters birthday from her grandmother. The parcel was sent to PostNet Gezina. on 14 June I decided to go into the branch as I had not received any communication to collect the parcel. According to the branch staff member, Andre, I was called on 25 May 2017, but did not answer my phone. No further attempt was made by PostNet to contact me after the 25 May. This is totally unacceptable. Even the snail mail would have been faster than PostNet. I also wrote a letter of complaint to Monica, the manager, but have not received any response to date. I wish to obtain some compensation for my mother, a pensioner, who paid for the parcel to come up to Pretoria.</p>