Very dissapointed Postnet SA Customer!

My brother Andre (the sender) sent a package to me, Pietermaritzburg to George on the 3rd December 2019 . The package was a new GoPro Hero 7 Black Camera that Andre purchased for me in Dubia. After waiting a week, on the 10th December I decided to go see where my parcel was. I was told by Postnet George that the parcel was still on its way and would be arriving the next day. On Tuesday the 11th December I was told by Postnet George that a truck was hi-jacked and my parcel might have been on the truck.

Andre completed a claim form with you on the 11th December 2018. We didn’t hear anything from Postnet until Andre emailed the PMB store manager on the 3rd January 2019 and he rep**** that he is waiting for in-house Insurance Company to see if they are “willing to help” :(

This is definitely not the way a customer should be treated when you have lost their property!

To date we haven’t had any answers from Postnet! As the contents of the parcel was a gift to someone, I had to purchase another GoPro Hero 7 Black Camera. If we don’t get refunded fully we will definitely be taking this matter further!