Very Disappointed

This is mow my second bad experience I had with Postnet. A package was sent to me from KZN to ***amas ,in the Northern Cape on 20/04/22 via postnet. I still have not received it and it has been 7days already. No further updates on tracker since 23/04/22 of the whereabouts of this package which shows the package was last in Kimberley on 23/04/22. Tried to contact the call centers.. no answer. Really needed to het this package urgently as in today. Postnet tracking # PNA***