Very bad service

A parcell was send on Friday the 20th at 15H00 from postnet Beaconbay to George. Today the 24th i tried to track my parcell. The system could not pickup up the tracking number. I called my local postnet and they could not trace the parcell as well and totdat me to called postnet Beaconbay. The problem is that postnet Beaconbay don't answer the Phone AT AL.. After many calls with no luck i call another postnet brance in East Londen that helped me with a cell number of the owner After 2 attememps i wa called bank. The owner told me that they are busy and don't answer the Phone The parcell is only send today after i called. The owner doesn't know what is custom service at all. My money was taken so why warry. If you cant trace your parcell and they DONT answer the Phone how must you trace it. Get more people If you are busy I send parceles every day all over the country and Postnet will never see me again. Very bad attetude from the owner.