Useless tracking
<p>There are 3 branches in my area, Bedford Center, Bedfordview and Eastgate. On occasion, my parcel goes to the wrong one. When i track the parcel it does not show which branch it is at. Just a name of the person who signed for it ( iam not fami**** with everyones name). Postnet needs to show a bit more details in this regard as i do not like running around to 3 different branches to find my parcel. There is nothing on the tracking info that shows which branch it is in. </p>
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PostNet SA's replyOfficial
22 Jun 2016, 14:23Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
We will definitely attend to your suggestion as we might not have realised that not all PostNet stores are listed by name on the tracking system. Thank you!
Kind regards.
Dawid Liebenberg
Best regards,
PostNet SA's reply22 Jun 2016, 14:23
Official
Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.
We will definitely attend to your suggestion as we might not have realised that not all PostNet stores are listed by name on the tracking system. Thank you!
Kind regards.
Dawid Liebenberg
Best regards,